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Quality Customer Service Quotes


"So, always start with a product, always start with a customer, always start with a service and how this product or service will dramatically improve the quality of the life or the work of the customer." - Brian Tracy

"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it." - Peter Drucker

"Customer service is the new marketing." - Derek Sivers

"The only purpose of customer service is to change feelings." - Seth Godin

"Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?" - Jeffrey Gitomer

"Memorable customer service can only take place in a human-to-human situation." - Jeffrey Gitomer

"The goal as a company is to have customer service that is not just the best, but legendary." - Sam Walton

"In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away." - Douglas A. Warner III

"Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity." - Leon Gorman

"Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty." - Jim Bush

"Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image." - Richard Branson

"Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business." - Kevin Smith

"Good customers want good quality service. Great customers want it even more." - Ron Kaufman

"The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!" - Susan Ward

"Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service." - Brian Tracy

"Quality is not an absolute measure. It doesn't mean 'deluxeness' or 'perfection'. It means keeping the promise the customer wants you to make." - Seth Godin

"Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you." - Arthur Levitt Jr

"It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service." - Gary Vaynerchuk

"Don't make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception." - Susan Ward

"Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service." - Susan Ward

"We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself." - Tony Hsieh

"I was working in customer service and had a verbally abusive boss. One day, I decided to quit and pursue my acting passion with everything I had. One week after quitting, I booked One Life to Live." - Tika Sumpter

"You always think in terms of customer benefit. You always think, "How could I really benefit people at such a high level that they would love to buy my product or service and recommend it to others?"" - Brian Tracy

"With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees.. customer service is very important." - Magic Johnson

"The consumer is getting fed up with shoddy material, poor quality, unsafe products, bad service, weak warranties, lack of adequate information - the whole gamut of such problems." - Virginia Knauer

"Customer satisfaction is worthless. Customer loyalty is priceless." - Jeffrey Gitomer

"There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences." - Jim Bush

"Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow." - Paul Clitheroe

"Quality and service are important, if you want to make a sale. If you want to keep a customer for life, keep your promises." - Heidi

"Customer service. That is what it means." - Jon Jones

"Accepting the key premise that the learner is the primary customer of schooling means others follow naturally. ... The core business of schooling is learning, and the quality of learning experienced by all learners should be the standard against which performance is measured." - David Hood

"Perhaps the rebuilding of the body and spirit is the greatest service derivable from our forests, for what worth are material things if we lose the character and quality of people that are the soul of America?" - Arthur Carhart

"With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries." - Bob Hayes

"Customer service should not be a department, customer service is everyone's job." - Ken Blanchard

"The customer is the final inspector." - Steve Jobs

"Quality, service, cleanliness, and value." - Steve Ross

"Quality, service, cleanliness, and value." - Cavett Robert

"As Starbucks' CEO Howard Shultz explains, the high-quality customer service that makes it possible for his company to charge a premium for its coffee results from the investments it makes in employee welfare and training." - James O'Toole

"I want to make beautiful clothes for women and men who appreciate detail and quality. The product must be the best but this is almost secondary to the service the customer will receive." - Tom Ford

"My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough." - Kumar Mangalam Birla

"CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex." - Marcus Buckingham

"Service to man is service to god" - Swami Vivekananda

"The best time to do great customer service is when a customer is upset." - Seth

"Screw the competition - focus on good customer service." - Richard Branson

"User interface is customer service for the computer." - Julie Larson-Green

"Customer service is not a department, it's everyone's job." - Ken Blanchard

"A natural adversary is a customer service representative." - Jon Jones

"Help! The customer service representative doesn't understand my problem." - Jon Jones

"The secret to sucessful customer service starts with YES!" - Jeffrey Gitomer

"Most customer service people are great. It's that one customer service person from hell that drives me crazy!" - Jon Jones

"Deliver total quality to every customer every day." - Dave Thomas

"I have never known a concern to make a decided success that did not do good, honest work, and even in these days of fiercest competition, when everything would seem to be a matter of price, there lies still at the root of great business success the very much more important factor of quality. The effect of attention to quality, upon every man in the service, from the president of the concern down to the humblest laborer, cannot be overestimated." - Andrew Carnegie

"Quality questions create a quality life." - Tony Robbins

"Service is no Inheritance." - George Herbert

"Service makes men competent." - Lyman Abbott

"I'm probably never going to be satisfied with anything we do. I think there's always the possibility of doing better. And I'd say we're doing better than we were a year ago, in terms of delivery and quality of service, but nowhere near what we should be doing ." - Steve Case

"It wasn't the reward that mattered or the recognition you might harvest. It was your depth of commitment, your quality of service, the product of your devotion - these were the things that counted in life. When you gave purely, the honor in giving, and that was honor enough." - Scott O'Grady

"Follow the customer, if they change, we change." - Terry Leahy

"A satisfied customer. We should have him stuffed." - John Cleese

"People will buy anything that is one to a customer." - Sinclair Lewis

"The complaining customer represents a huge opportunity for more business." - Zig Ziglar

"No one ever delighted a customer by being 'good enough'." - Ron Kaufman

"The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first." - Kerry Stokes

"Quality requires your Presence." - Eckhart Tolle

"Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light." - W Edwards Deming

"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality." - Peter Drucker

"Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process." - Sanjay Kumar

"I'm a Christian. I believe that greatness has to do with the quality of love shown to the least of thy brethren and the quality of service to those who are catching hell. When you look at it in that sense, I'd say America has had great moments, but I wouldn't call it a great nation. I don't think there have been any great nations in the history of the world, because in every nation you find poor people being subjugated. So, I see the term "great nation" as a contradiction, as an oxymoron." - Cornel West

"Application of humility is service." - Radhanath Swami

"Service without reward is punishment." - George Herbert

"In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first." - Brian Tracy

"The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience." - Sam Walton

"I think of customer service as an offense and not a defense" - Gary Vaynerchuk

"Follow through with basic values, and remember to provide good customer service." - Craig Newmark

"Where's your instruction manual?" I asked him. "What's the baby customer-service number?" - Lisa Kleypas

"Anything a customer can do for themselves is where service stops and relevance begins." - Jim Blasingame

"Are we going to say sorry for our lack of customer service? Absolutely not." - Michael O'Leary

"Zappos is a customer service company that just happens to sell shoes." - Tony Hsieh

"If Franz Kafka were alive today he'd be writing about customer service." - Jonathan Alter

"The 1990's customer expects service to be characterized by fast and efficient computer-based systems." - Steve Cuthbert

"Customer service will become the primary value added function of every business." - Bill Gates

"Apple Stores Offer the Best Buying Experience and Customer Service On The Planet" - Tim Cook

"Customer service shouldn't just be A department, it should be the entire company." - Tony Hsieh

"The longer you wait, the harder it is to provide outstanding customer service." - Bill Davidow

"We're in the Customer Service business-we just happen to provide airline transportation." - Colleen Barrett

"Oh no. I got a customer service person from another country." - Jon Jones

"Having to call your customer service department is like falling off a six story building." - Jon Jones

"My biggest complaint about customer service is that I am put on hold too long." - Jon Jones

"That customer service representative is crazy, if he think I am going to pay that bill." - Jon Jones

"The customer service representative hung up on me when I asked to talk to a supervisor." - Jon Jones

"We"re in the Customer Service business-we just happen to provide airline transportation." - Colleen Barrett

"The best feature of a product should really be the customer service." - Jason Fried

"I worked at Ikea as a customer service rep for two years and loved it." - Amber Riley

"Customer service teams at many companies have already embraced social media, often out of necessity." - Ryan Holmes

"We're in the Customer Service business-we just happen to provide airline transportation." - Colleen Barrett

"When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life." - Albert Houtum-Schindler

"Endurance is the crowning quality..." - James Russell Lowell

"Grace is a feminine quality." - Rajneesh

"Make no compromise in quality." - Henry E. Steinway

"Customer needs may vary, but their bias for quality never does." - J. Willard Marriott

"If we do not know who the customer is, we do not know what quality is." - Eric Ries

"If you don't know who your customer is, you don't know what quality is." - Eric Ries

"'Quality' means what will sell and do a customer some good - at least try to." - W Edwards Deming

"The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask." - Aaron Levie

"Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?" - Jeffrey Gitomer

"A manufacturer is not through with his customer when a sale is completed. He has then only started with his customer." - Henry Ford

"If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die." - Eric Lander

"What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer." - Peter Drucker

"Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you." - Stewart Butterfield

"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works." - Jeff Bezos

"If you're not serving the customer, your job is to be serving someone who is." - Jan Carlzon

"One customer well taken care of could be more valuable than $10,000 worth of advertising." - Jim Rohn

"The definition of salesmanship is the gentle art of letting the customer have it your way." - Ray Kroc

"I'd rather spend money on things that improve the customer experience than on marketing." - Tony Hsieh

"Revolve your world around the customer and more customers will revolve around you." - Heather Williams

"If you were a customer, would you come back to buy your products or services?" - Ron Kaufman

"When the customer makes contact, he does not want a quote. He wants a commitment." - Ron Kaufman

"When a customer asks what no one else has ever asked, pay close attention." - Ron Kaufman

"To satisfy the customer is the mission and purpose of every business." - Peter Drucker

"Your customer is anyone who depends on you, or who you depend on for success." - Brian Tracy

"Every moment in front of a customer is a gorgeous opportunity to live your values." - Robin S. Sharma

"When it comes to lead referral generation, the customer experience is it." - John Jantsch

"The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so" - Aleister Crowley

"My heart is ever at your service." - William Shakespeare

"All service is the same with God." - Robert Browning

"The soul is awakened through service." - Erica Jong

"Resistance to tyranny is service to God." - James Madison

"I'm not in the service business." - Nic Pizzolatto

"Service to others leads to greatness." - Jim Rohn

"That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers." - Sanjay Kumar

"Better service for the customer is for the good of the public, and this is the true purpose of enterprise." - Konosuke Matsushita

"I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death." - Craig Newmark

"No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service." - John P Kotter

"This customer service person doesn't understand that this bill was paid and I am not going to pay it again." - Jon Jones

"I had rather get a root canal without anesthesia than to call your customer service office for help." - Jon Jones

"As a customer service representative; I deal with people all day. Some really are guilty of not paying their bill." - Jon Jones

"No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service." - John Kotter

"Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline." - Harvey Mackay

"As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service." - John Sculley

"Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila." - Timothy Noah

"Death is my exit strategy. I'll be doing significant customer service only as long as I live." - Craig Newmark

"It is not enough to give the customer excellent service. You must subtly make him aware of the great service he is getting." - Anonymous

"Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end." - Richard Branson

"The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours." - W Edwards Deming

"The quality of mercy is not strained" - William Shakespeare

"Seek Not Every Quality In One Individual." - Confucius

"Humility is not a part of devotional service, it is the heart of devotional service." - Radhanath Swami

"Demonstrate to your customer the difference between price and cost. The price is what it takes to purchase the item. The cost is the amount the customer eventually pays. They are not the same." - Brian Tracy

"Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth." - Tony Hsieh

"If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway." - Jan Carlzon



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